Frequently Asked Questions
Here are some general answers we collected which might help you with your questions.
Q1. What is AXON product's quality assurance?
A1:100% inspection for each product before shipping with inspection rereport for tracking.
Q2: How long is the warranty on AXON products?
A2: The warranty is 2 years for general products and 1 year for specific products since the day of shipment.
Q3: How AXON deal with the quality problem during warranty period?
A3: 1.AXON will take the corresponding cost caused by customer
local reparing. 2.AXON will provide the product by free if the repair cost is higher than
the product value, but the freight involved shall be borne by the customer side.
Q4: How to ensure the order can be shipped on time?
A4: AXON will send the "production schedule" every week after receiving customers'
orders. If any delays, AXON will inform customers 3 weeks in advance, so as to facilitate
the customer to arrange the schedule.
Q5: Does AXON offer delivery service?
A5: Yes. AXON has deep cooperation with logistics companies all over the world to provide customers
with quick and convenient "Door-to-Door services",including sea, air and express.
Q6: How do customers place orders with AXON?
A6: After browsing AXON's website and selecting products, the order on shopping cart can be submitted to Axon Sales group, which will be replied within 12 hours.
Q7: How long can the order be finished?
A7: For AXON's popular and mature standard products, we can finish the mass within 4-5 weeks. For customized products, the general production time is about 7-8 weeks.
Q8: How long can the order be delivered?
A8: AXON is located in NINGBO port with routes to cities all over the world. Cities closing to sea port, the shipping time is about 5-6 weeks. Cities far away from sea port, the shipping time is about 7-8 weeks.
Q9: How can I know more about AXON team?
A9: 1. AXON can arrange Face-to-Face meeting to answer customers' any question on APP of ‘ZOOM".
2. AXON can support communication on WhatsApp, Wechat, Email or Phone call, etc.